Refund Policy

At Teefrye, your family's satisfaction is our top priority. Because our fulfillment is integrated with Amazon Logistics, we proudly offer a standard 30-day return policy, giving you 30 days after receiving your item to request a return or refund.

1. Eligibility for Returns

To be eligible for a return, your toy set must be in the same condition that you received it, unused, with all accessories included, and in its original packaging. You will also need your order receipt or proof of purchase (such as your Order ID).

2. Return Process

To initiate a return, please contact us at support@teefrye.com or start the request through your purchase platform account. Once accepted, you will receive a return shipping label alongside instructions on how and where to send your package. Items sent back to us without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. Contact us immediately if the item is defective, missing pieces, or if you receive the wrong product, so that we can evaluate the issue and send a replacement promptly.

4. Exchanges

The fastest way to ensure you get the exact product you want is to return the item you have, and once the return is accepted, place a separate purchase for the new item.

5. Refunds

We will notify you once your return has been received and inspected. If approved, you will be automatically refunded on your original payment method within 5–7 business days. Please note that processing times may vary depending on your bank or credit card provider.